United Parcel Service ( UPS ) Shipping Zones.
UPS is a private
company and cannot deliver to P.O. boxes.
All
packages ship from our location in Cutchogue, NY.
Please
use this Zone Map to see how long your package will take. Number
of days on map does not include weekends or holidays. For example,
if you are in a 5-day zone, and you order on a Monday, your package will
be delivered the next Monday.
UPS transit
times do not include Saturday, Sunday, and
holidays. You must allow extra time for weekends and holidays.
Please note that our
basic UPS shipping rates DO NOT include Alaska,
Hawaii, or Puerto Rico. If you choose standard shipping, we
will contact you with the actual shipping charge and you may approve the
charge, cancel the order, or choose postal shipping.
It
is not necessary to select UPS AIR Shipping unless you are certain
that it will reduce the number of shipping days or you require a morning
delivery time (Next Day Air guaranteed by 10:30am). We cannot refund
charges for incorrect shipping selections. There are
no refunds on shipping charges unless UPS fails to deliver on time.
Choosing Air shipping will not speed up processing of your order because
we guarantee same day shipment of all orders regardless of whether they
are going by Ground or Air.
*UPS
on time delivery guarantee refunds your shipping charge if the package
is late. Currently over 99% of ground packages are delivered
on time.
UPS
PACKAGE TRACKING
You will receive an
e-mail message containing your UPS tracking number and guaranteed delivery
date the night we ship the package out.
If you do not receive a
tracking notice, please
check your junk mail box and be sure to set your SPAM FILTER
to allow messages from UPS.com.
If you made your order after
3 pm (eastern) on a weekday, it will not ship out until the next business
day (see UPS schedule above).
If you have any other
shipment-related questions or problems you may call UPS customer service
at 1-800-PICKUPS (1-800-742-5877).
You will need your
tracking number.
Priority Mail Shipping
Schedule
Priority
Mail shipping takes 2 days (3 days for Alaska and Hawaii, 3-4 days for
Puerto Rico). Priority Mail packages usually ship the next
business day after we process the order.
Keep in mind that from
June to September, we are closed on Fridays. You will
receive a tracking number for your package by e-mail.
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