Shipping Charges and Information

SHIPPING INFORMATION PAGE

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We have 2 main shipping options:

1. UPS Ground - In stock items s hip same day if submitted before 3 pm eastern time Monday through Friday. Shipping time is from 1 to 7 days (see UPS zone map below) UPS Ground is NOT available to P.O. Boxes, APO/FPO, or U.S. territories.

2. US Postal Priority Mail -This method is required for P.O. Box, APO/FPO, Alaska, Hawaii, Puerto Rico and U.S. territories. It is also a cheaper option for orders under 1 pound. Postal packages ship within one business day. Due to the varying times that our postal packages are picked up, we cannot guarantee same day shipping for this method. However, we try to ship same-day when possible. Priority Mail usually takes 2 days in lower 48 states and 3 days for other areas.

Important information about our shipping:

Our cutoff time for same day shipping (UPS Ground only) is 3 p.m. eastern time.
Packages ship from Long Island, NEW YORK, Zip Code 11935.
WE SHIP TO U.S. ADDRESSES ONLY. SORRY, NO INTERNATIONAL ORDERS ACCEPTED
Special Order items and large quantities take 2 days extra. Large Burt's Bees order - 1 week extra.
To view shipping rates, just add an item to the cart and and select a shipping method in the pull down list. The rate will be displayed in the cart. You can easily change the shipping method to check rates for all methods.
We ship to any address with a U.S. zip code including PR, USVI, APO, FPO and any territory that has U.S. Mail Service. (Priority Mail only)
APO, FPO, and U.S. territories, must choose U.S.P.S. Priority Mail
UPS now offers "Ground" shipping to AK, HI, and PR. These require an additional shipping charge , and you must contact us for rates.
Other shipping methods like freight, Fedex, or Parcel Post may be available by request.
Automatic shipment is available by request.

United Parcel Service ( UPS ) Shipping Zones. UPS is a private company and cannot deliver to P.O. boxes. All packages ship from our location in Cutchogue, NY. Please use this Zone Map to see how long your package will take. Number of days on map does not include weekends or holidays. For example, if you are in a 5-day zone, and you order on a Monday, your package will be delivered the next Monday. UPS transit times do not include Saturday, Sunday, and holidays. You must allow extra time for weekends and holidays.

Please note that our basic UPS shipping rates DO NOT include Alaska, Hawaii, or Puerto Rico. If you choose standard shipping, we will contact you with the actual shipping charge and you may approve the charge, cancel the order, or choose postal shipping.

It is not necessary to select UPS AIR Shipping unless you are certain that it will reduce the number of shipping days or you require a morning delivery time (Next Day Air guaranteed by 10:30am). We cannot refund charges for incorrect shipping selections. There are no refunds on shipping charges unless UPS fails to deliver on time. Choosing Air shipping will not speed up processing of your order because we guarantee same day shipment of all orders regardless of whether they are going by Ground or Air.

*UPS on time delivery guarantee refunds your shipping charge if the package is late. Currently over 99% of ground packages are delivered on time.

UPS PACKAGE TRACKING

You will receive an e-mail message containing your UPS tracking number and guaranteed delivery date the night we ship the package out.
If you do not receive a tracking notice, please check your junk mail box and be sure to set your SPAM FILTER to allow messages from UPS.com.
If you made your order after 3 pm (eastern) on a weekday, it will not ship out until the next business day (see UPS schedule above).
If you have any other shipment-related questions or problems you may call UPS customer service at 1-800-PICKUPS (1-800-742-5877).
You will need your tracking number.

Priority Mail Shipping Schedule
Priority Mail shipping takes 2 days (3 days for Alaska and Hawaii, 3-4 days for Puerto Rico). Priority Mail packages usually ship the next business day after we process the order.
Keep in mind that from June to September, we are closed on Fridays. You will receive a tracking number for your package by e-mail.

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