SHIPPING INFORMATION PAGE
We have 2 main shipping options:
Ground - In stock items s
hip same day if submitted before 3 pm eastern time Monday
through Friday. Shipping time is from 1 to 7 days (see
UPS zone map below) UPS Ground is NOT
available to P.O. Boxes, APO/FPO, or U.S.
2. US Postal Priority Mail -This method is
required for P.O.
Box, APO/FPO, Alaska, Hawaii, Puerto Rico and U.S. territories.
It is also a cheaper option for orders under
1 pound. Postal packages ship within one business day. Due
to the varying times that our
postal packages are
picked up, we cannot guarantee same day
shipping for this method. However, we try to ship
same-day when possible. Priority Mail usually takes 2 days in lower 48 states and 3 days for
Important information about our
Our cutoff time for same day shipping (UPS Ground only) is 3 p.m. eastern
Packages ship from Long Island,
NEW YORK, Zip Code 11935.
SHIP TO U.S. ADDRESSES ONLY. SORRY, NO INTERNATIONAL ORDERS ACCEPTED
Special Order items and large quantities take 2 days
extra. Large Burt's Bees order - 1 week
To view shipping rates, just add an item to the cart and and select
a shipping method in the pull down list. The rate will be
displayed in the cart. You can easily change the shipping method to check
rates for all methods.
We ship to any address with a U.S.
zip code including PR, USVI, APO, FPO and any territory that has U.S. Mail
Service. (Priority Mail only)
APO, FPO, and U.S.
territories, must choose U.S.P.S. Priority Mail
- UPS now offers "Ground" shipping to AK,
HI, and PR. These require an additional shipping
charge , and
you must contact us for rates.
Other shipping methods like freight, Fedex, or Parcel Post may be available
- Automatic shipment is available by request.
View our online catalog
United Parcel Service ( UPS ) Shipping Zones.
UPS is a private
company and cannot deliver to P.O. boxes.
packages ship from our location in Cutchogue, NY.
use this Zone Map to see how long your package will take. Number
of days on map does not include weekends or holidays. For example,
if you are in a 5-day zone, and you order on a Monday, your package will
be delivered the next Monday.
times do not include Saturday, Sunday, and
holidays. You must allow extra time for weekends and holidays.
Please note that our
basic UPS shipping rates DO NOT include Alaska,
Hawaii, or Puerto Rico. If you choose standard shipping, we
will contact you with the actual shipping charge and you may approve the
charge, cancel the order, or choose postal shipping.
is not necessary to select UPS AIR Shipping unless you are certain
that it will reduce the number of shipping days or you require a morning
delivery time (Next Day Air guaranteed by 10:30am). We cannot refund
charges for incorrect shipping selections. There are
no refunds on shipping charges unless UPS fails to deliver on time.
Choosing Air shipping will not speed up processing of your order because
we guarantee same day shipment of all orders regardless of whether they
are going by Ground or Air.
on time delivery guarantee refunds your shipping charge if the package
is late. Currently over 99% of ground packages are delivered
You will receive an
e-mail message containing your UPS tracking number and guaranteed delivery
date the night we ship the package out.
If you do not receive a
tracking notice, please
check your junk mail box and be sure to set your SPAM FILTER
to allow messages from UPS.com.
If you made your order after
3 pm (eastern) on a weekday, it will not ship out until the next business
day (see UPS schedule above).
If you have any other
shipment-related questions or problems you may call UPS customer service
at 1-800-PICKUPS (1-800-742-5877).
You will need your
Priority Mail Shipping
Mail shipping takes 2 days (3 days for Alaska and Hawaii, 3-4 days for
Puerto Rico). Priority Mail packages usually ship the next
business day after we process the order.
Keep in mind that from
June to September, we are closed on Fridays. You will
receive a tracking number for your package by e-mail.