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  Customer Service
Customer Service Information

About Us:  AdvantageNutrition.com was founded as an internet business in January of 1996.  We are a family owned and operated company located on eastern Long Island, New York. Our primary goal is to provide our customers with quality products, low prices, and fast order turnaround times.  We ship to all United States addresses including military APO/FPO boxes.  We sell first quality products direct from the manufacturers or reliable distributors.  We do not sell short-dated, closeout, or surplus goods unless clearly noted in the product description.  Some other sites may have prices that seem too good to be true.  We try to offer the best prices possible without a lot of gimmicks or price changes every couple weeks.

Site Security Our store was designed and is hosted by Nexternal, one of the leading e-commerce providers on the internet.  Nexternal's size and experience allow us to confidently assure you that your transactions and stored data are secured with the latest security which is tested and improved on a constant basis. The shopping cart uses SSL Encryption of all sensitive data as well as secure Authorize.Net processing and McAfee security which is tested daily.  You can verify the McAfee security by clicking the McAfee icon on any page of the web store.  If you are worried about data security, we recommend using  Paypal because it eliminates the need to share your credit card with each site you shop on.  Paypal also allows you to pay by credit card or directly from your checking account. 

Our Simple Privacy Promise:  We never have, nor will we ever sell or distribute our customer's private e-mail, phone number, or mailing information.  We will never spam you.  The only contact you will receive from us is information regarding an order you placed.  You may sign up to hear from us on a monthly basis via e-mail, but you must opt-in to the mailing list.

SHIPPING  For complete information on shipping times and methods, please go to our Shipping Page.

PAYMENT METHODS We regret that our new system does not allow us to accept Google payments any longer.  Payment methods accepted are Visa, Mastercard, Discover, American Express and PayPal.  You can also choose the fax option in the shopping cart so you can print the order and fax it to us.  You can pay by mail using the shopping cart to print out your order.  We accept money orders.  CHECK POLICY: Orders over $50, paid by check will be held for 7 days before the order is shipped.  For faster service use PayPal.com to pay from your checking account instead of checks--it is much faster, secure, and you get all sorts of great benefits.  Payments by mail should be sent to the address listed in the next section.

If you are unhappy with the quality of a product you purchased from us, you may return it to us for replacement or refund.  Open boxes of bars may not be returned because you did not like the flavor.  Please write to us about the problem using our  web contact form before sending back products. If an error was made filling your order we will send the correct item with a UPS call tag for the mis-picked item.  Please pack it up in a box and we will have UPS pick it up at your home or work address.  Shipping/handling charges are non-refundable.  If items in your package are damaged when they arrive, please send us e-mail immediately so we may send replacements.  Do not discard damaged items or their packaging because UPS may want to inspect them.  UPS shipped packages are insured against loss or damage.  Returns must be sent to our shipping center at the following address:

8595 Cox Lane, Unit 2
Cutchogue, NY  11935
Credits/Refunds DUE
Sometimes processing of paperwork gets behind schedule.  If you are owed a refund on your credit card please use the web contact form to let us know it has not been processed and we will have it completed within 1 business day.  Please note that it takes up to 48 hour for a credit to appear, depending on what time of day it was submitted.

WEB SITE ERRORS: Advantage Nutrition is not responsible for typographical pricing errors, coding, or calculation errors in our database or in our shopping cart; or for sale prices from old web pages cached on your hard drive.  However, you may return items purchased due to incorrect product size, description, or pricing. We reserve the right to limit quantities or end sales due to product shortages.

HOW TO REACH US: The absolute best way to reach us is to send a message via the web contact form.  Fill out the contact form and we will respond by e-mail. Most messages received during our business hours will be answered within 1 hour.  

Our toll free office number is 800-211-1303.
Phone contact hours are Mon.-Fri. 10am to 3pm, Eastern time.

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   1996-2009 AdvantageNutrition.com