Advantage Nutrition How To Page

COMPANY INFORMATION
Advantage Nutrition went online in January of 1996. We are a family owned and operated company located on eastern Long Island, New York.
Our primary goal is to provide our customers with quality products, low prices, and fast order turnaround times. We ship to all United States addresses including military APO/FPO boxes.

Reliability:
Feel free to check our company profile the Better Business Bureau. There are no unresolved complaints (to access BBB file, type company name as AdvantageNutrition.com and choose NY as state).

Data Security:
Our shopping cart uses the latest Verisign SSL encryption. Our shopping cart is also AuthorizeNet approved and HackerSafe. You can verify the HackerSafe approval by clicking on the HackerSafe logo at the bottom of the shopping cart during checkout. Look for the security symbol in your browser when you check out. Verify the AuthorizeNet approval by clicking on the logo at the bottom of our Home Page.

PRIVACY POLICY:
Customer's private data will NEVER be sold or distributed under any circumstances--period! This includes address, phone, and e-mail address.
This would be a betrayal of our relationship with our customers. Our business is providing high quality nutritional products at low prices--not selling mailing lists.

In stock items are shipped the same day by UPS ground service on orders placed before 4 p.m, eastern. ( 1 p.m., Pacific) Special order items normally take 1 to 3 days extra to ship.

We offer USPS Priority Mail for customers with P.O. boxes, APO/FPO, and customers in Alaska and Hawaii.

Shipping prices appear in cart as soon as you add your first item. You can change method to find cheapest or quickest.

Ground shipping rates - Start at $6.95. Please note that the $6.95 rate is a flat rate for up to 20 pounds and increases to just $9.95 for 50 lbs. These rates are substantially less than the actual shipping cost, and the more you order the bigger portion of the shipping we pay. Ground rates apply to lower 48 states only.

Small orders - If you are making a small order, you may want to try U.S. Priority Mail, which can be cheaper for orders under 2 pounds. Priority Mail rates start at $4.60.

Large / Heavy orders - (over $600 or over 70 lbs.), you may want to call for a shipping quote as we may be able to give you a better rate than the one in the shopping cart. Shipping rates appear in cart as soon as you add an item.

Shipping times - From 1 to 10 days depending on your location (we ship from New York) and other factors such as holidays, weekends and time of order. Orders in Northeast U.S. usually take one day. Orders to West Coast usually take one week. For more detailed information please view the UPS zone chart on our shipping page .

Order Tracking - A shipment tracking number will be sent to you via e-mail. If you use Yahoo, Hotmail, MSN, AOL, please make sure that UPS.com is an allowed sender. If you don't receive a tracking number, please check your spam/bulk folder before you contact us.

For more details on shipping, please view our shipping page.

PAYMENT METHODS
NEW- We now offer GOOGLE Checkout (tm) for your security and convenience.! To sign up or learn more, visit https://checkout.google.com.
Pay on line with Visa, Mastercard, Discover, American Express or PayPal. You can also choose the fax option in the shopping cart so you can print the order and fax it to us. You can pay by mail using the shopping cart to print out your order. We accept money orders. CHECK POLICY: Personal checks over $50 will be held for 10 days before the order is shipped. We suggest using PayPal.com instead of checks--it is much faster, secure, and you get all sorts of great benefits. Payments by mail should be sent to the address listed in the next section.

REFUNDS, CREDITS, RETURNS, or DAMAGE:
If you are unhappy with the quality of a product you purchased from us, you may return it to us for replacement or refund. Open boxes of bars may not be returned because you did not like the flavor. Please write to us about the problem using our web contact form before sending back products. If an error was made filling your order we will send the correct item with a UPS call tag for the mis-picked item. Please pack it up in a box and we will have UPS pick it up at your home or work address. Shipping/handling charges are non-refundable. If items in your package are damaged when they arrive, please send us e-mail immediately so we may send replacements. Do not discard damaged items or their packaging because UPS may want to inspect them. UPS shipped packages are insured against loss or damage. Returns must be sent to our shipping center at the following address:

TELEPHONE CONTACT:
Our toll free office number is 800-211-1303.
Phone contact hours are Mon.-Fri. 10am to 4pm, Eastern time.
Summer hours are Monday - Thursday, 10am - 4pm eastern time. Summer schedule runs from Memorial Day through Labor Day.

Q. What if I am mailing or faxing in my order?
You should use the shopping cart for all types of orders, even if you are going to fax or mail the order in. The shopping cart
will produce a simple order page which you can print out and enclose and mail with payment. Alternatively, you can hand
write your credit card number on it and then fax or mail it to us. All mailing/fax information will be given when you place the
order.

Q. What should I do if the shopping cart is not working for me?
If our shopping cart system is not working please contact us via our Web Contact Form and describe the problem in detail. Most problems are caused by minor coding errors which can be fixed within a few minutes if it is during business hours.

Q. Is the shopping cart secure?
Our shopping cart uses the latest SSL (secure socket layer) technology, plus an additional security measure that splits the credit card number in half making any information obtained useless to a hacker. Card numbers are stored on a non networked drive that can not be accessed from outside our company.